This place suits me perfectly, providing excellent wi-fi, a free airport shuttle, and a comfortable fitness centre. The staff once helped me find my way, which I remember fondly. I recommend trying the laundry room. I'm definitely coming back for a city break.

Also, some staff have poor attitude, definitely not the royal treatment I deserved! I expected an upgrade for the inconvenience. I almost wrote a lovely review, but those smells made it impossible to enjoy anything. Never again!

would love to return

Had a great time! The Small Double Room was spacious and equipped with a mini-fridge, air conditioning, and a flat-screen TV. Loved the shower with all the toiletries, and the yukata was a nice touch. Free shuttle service to the airport was super convenient, and there were amenities like a laundry room and gym too.

The small double room offers decent amenities for a quick stay and provides enough comfort for a night’s rest.

The hotel is showing its age, with some older furnishings that detract from the experience. Limited dining options nearby mean you might have to venture out for meals, and the breakfast buffet lacked variety, featuring mainly Asian dishes that may not cater to all tastes. Additionally, the only airport shuttle runs once an hour, which could lead to inconvenient waits.

Positive, The staff are super approachable, and check-in was a breeze with the self-service machine. I loved the spacious room for our family. The free shuttle was convenient for our airport transfers. Definitely a solid choice for a layover!

convenient, convenient, convenient

The free airport shuttle service made my arrival and departure smooth-I barely had to wait! The gym area was a fantastic addition, providing a refreshing workout option during my stay. I especially loved the buffet breakfast, which had an excellent variety of both Japanese and Western cuisine.

would recommend 😊❤️

Positive, Great airport shuttle service and a fabulous buffet breakfast. The staff was helpful, and we even got early check-in. Our room was very clean and had everything we needed for a one-night stay. Definitely a great choice for travelers!

the breakfast buffet is great, but the room's furniture feels outdated.

The spacious double room had a mini-fridge and helpful amenities. The shuttle service was punctual, making trips to Narita Airport and AEON Mall effortless. I appreciated the lovely outdoor koi pond.

The proximity to the airport and the convenience of the free shuttle service are standout features. The gym is available 24/7 and equipped with a treadmill, allowing for a good workout during a brief stay. However, the room I stayed in had issues with air quality, likely due to unclean carpets, which affected the comfort of my stay. Limited food options made it hard to find satisfying meal choices in the evening as well.

great amenities but outdated furniture

The free shuttle service made getting to the airport seamless, taking away a lot of stress. Our small double room had a mini-fridge, which I appreciated for convenience. Breakfast offered a wonderful selection, and the restaurant view overlooking the beautiful garden added a nice touch. I also found the outdoor koi pond charming, providing a peaceful place to unwind.

Just a good pick for a quick break in Narita with great value. The free shuttle was easy to find and super convenient. Arriving at T1 was simple, but be aware T3 isn't included for pickups.